Welcome to Candy Stop! By using our website and services, you agree to these terms and conditions. Please read them carefully before placing an order.

1. General Terms

1.1 We display a wide range of products on our website. Some items may not be in stock but remain listed for browsing. Availability will be confirmed via a call from our team after you place an order.
1.2 Candy Stop reserves the right to update or modify these terms at any time without prior notice.

2. Orders and Payments

2.1 Orders are confirmed only after a call from our team to verify the details.
2.2 We offer multiple payment options:

  • Cash on Delivery (COD)
  • bKash Send Money
  • Bank Transfer (available in special cases).
    2.3 All payments must be completed as per the agreed terms to process your order.

3. Delivery Policy

3.1 Delivery is available:

  • Inside Dhaka: Doorstep delivery with standard charges.
  • Outside Dhaka: Advance payment of the delivery charge is required, and delivery depends on the courier service coverage.
    3.2 Same-day or urgent delivery within Dhaka may be available for an additional charge. Contact us in advance to confirm.
    3.3 All products must be checked in the presence of the delivery member. Claims made after the delivery member leaves will not be entertained.

4. Return and Refund Policy

4.1 Return and refund requests are accepted only if:

  • The product is checked in front of the delivery member at the time of delivery.
  • Any issues or defects are reported immediately to the delivery member.
    4.2 Refunds will be processed according to the applicable laws and our internal policies.

5. Cancellations

5.1 Cancellation requests must be made in front of the delivery member at the time of delivery. Once the delivery is completed and accepted, cancellations will not be allowed.

6. Product Information

6.1 We strive to provide accurate product descriptions. However, for additional details or clarifications, customers are encouraged to contact us directly via the provided communication channels.

7. Contact Us

For inquiries, support, or feedback, please reach out to us:

  • Email: candystop04@gmail.com
  • Phone: 01618-954046
  • Social Media: [insert links]