At Candy Stop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please read our refund policy carefully to understand the terms and conditions.

1. Eligibility for Refunds

1.1 Refunds are only available for products that meet the following conditions:

  • The product was checked in front of the delivery member at the time of delivery.
  • The product is returned in its original packaging and condition.
  • Any defects or issues were reported immediately to the delivery member.

1.2 Refund requests will not be accepted for:

  • Products that have been unpacked, used, or consumed.
  • Products damaged after acceptance of delivery.
  • Orders canceled after the delivery member has left.

2. Process for Refunds

2.1 If the product is eligible for a refund, contact us immediately with the following:

  • Proof of purchase (receipt or order confirmation).
  • Details of the issue with the product.

2.2 Our team will review your request and provide an update within [insert timeframe, e.g., 3-5 business days].

2.3 Refunds will be issued via the original payment method (bKash, bank transfer, etc.) or as store credit, based on your preference.

3. Refund Timeline

3.1 Once approved, refunds will be processed within [insert timeframe, e.g., 7-10 business days], depending on your payment method.

4. Important Notes

4.1 Delivery charges are non-refundable unless the issue was caused by Candy Stop.
4.2 Refunds are only applicable to the product cost.

Contact Us

For refund-related inquiries or to initiate a request, please contact us:

We appreciate your understanding and cooperation. Thank you for choosing Candy Stop!